Return & Refund Policy

aiguru.lk sells digital services only: monthly or yearly study plans and top-up credit packs. Nothing physical is shipped, so there is nothing to return. Plans and credits are added to your account immediately after a successful payment.

If you are not happy with a purchase, you can ask for a full refund within 7 days of the payment date, as long as:

• it is your first purchase of that plan or credit pack, and
• you have used no more than 10% of the credits that came with it.

When a refund is approved, the plan or credits are removed from your account and your account returns to the free plan.

Whatever the timing or usage, we will refund you in full if:

• you were charged more than once for the same purchase;
• you were charged but the plan or credits were never added to your account and we cannot fix it;
• a technical fault on our side stopped you from using what you paid for and we could not resolve it within a reasonable time;
• we permanently withdraw a paid feature during a period you have paid for (a pro-rata refund for the unused time).

• Requests made more than 7 days after payment, except in the cases listed in section 3.
• Plans or credit packs where more than 10% of the credits have been used.
• Partly used plan periods — you keep access until the end of the period you paid for.
• Credits that have already been spent, or monthly credits that have reset at the end of a month.
• Free credits, promotional credits or gifts.
• Accounts suspended or closed for breaking our Terms of Use.

Plans are paid in advance for one month or one year and do not renew automatically, so there is nothing to cancel. When your period ends, your account simply moves back to the free plan unless you choose to buy another period. Any unused top-up credits stay on your account.

Email us at support@aiguru.lk from the email address on your account and include:

• your name and account email address;
• the date and amount of the payment, and the PayHere reference if you have it;
• a short reason for the request.

We will reply within 3 working days. If your refund is approved, we will send it back to the original payment method through PayHere. Depending on your bank or card issuer, it can take 7–14 working days to appear on your statement. We cannot refund to a different card or account.

Please contact us before disputing a payment with your bank — we can usually sort things out faster. If a chargeback is raised, we may pause the related plan or credits while it is investigated.

This policy does not affect any rights you have under the Consumer Affairs Authority Act or other consumer protection laws of Sri Lanka.

Questions about a payment or refund? Get in touch: